FAQ
❓ Frequently Asked Questions
Where do you ship from?
We ship from partner warehouses in the US, UK, and Asia — whichever gets your order to you fastest.
How long does shipping take?
Orders usually arrive within 7–12 business days. You’ll receive a tracking link once your order ships.
How do I track my order?
Use your order number and email to track your package easily and transparently.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us ASAP at zipnbuys@gmail.com. Once it’s on the way, changes may not be possible.
What if I receive a damaged or wrong item?
No worries! Email us with a photo within 48 hours of delivery, and we’ll make it right.
Do you accept returns or exchanges?
Absolutely! We prioritize our customers. If your item arrives damaged or defective, contact us within 24 hours with a photo. Refunds are processed within 7 business days to your original payment method.
How can I contact you?
We’re always here to help! Reach out via zipnbuys@gmail.com or DM us on Instagram @zipnbuys.